Returns and refunds

The customer's right of withdrawal as a consumer:

Foreword

Please note that almost every product is custom-made and therefore there is no statutory right of withdrawal.

In special cases, we may take the poster back for up to 14 days as a gesture of goodwill if it is not to your liking. However, this can only be done by prior arrangement and after we have approved it.

This excludes misprints due to our own fault, e.g. typing errors, incorrect choice of date or location, changes to the dedication, etc.

The buyer must bear the return costs in all cases.

Right of withdrawal for non-personalized products

You can revoke your contractual declaration within 14 days, without giving reasons, in text form (e.g. letter, fax, e-mail) or - if the goods are delivered to you before the deadline - by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations under § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be sent to:

Momentgold Store

c/o Duc Dang

Landsberger Allee 70

D-10249 Berlin (Germany)

E-mail: support@momentgoldstore.freshdesk.com

Please inform us of your revocation by e-mail.

Consequences of revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the service received in whole or in part or only in a deteriorated condition, you may have to compensate us for the value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a store, for example. You do not have to pay compensation for any deterioration caused by the intended use of the item. Items that can be sent by parcel post are to be returned at our risk. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt. However, the right of revocation does not apply in the exceptional cases regulated by law, in particular - in the case of contracts for the delivery of goods that are manufactured according to customer specifications or - in the case of goods that are clearly tailored to the personal needs of the customer or - in the case of goods that are not suitable for return due to their nature or - in the case of delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by the customer, furthermore not in the case of services that have been transmitted online (e.g. software for download or by e-mail).

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of revocation expires prematurely for contracts for the delivery of digital content if we have started to execute the contract after you have expressly agreed that we will start to execute the contract before the expiry of the revocation period and you have confirmed to us that you are aware that you will lose your right of revocation by giving your consent at the start of the execution of the contract.

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Warranty

The statutory warranty regulations apply.